HOME >> PRODUCTS >> SURFSECRET™ PRIVACY PROTECTOR™ >> FREQUENTLY ASKED QUESTIONS (FAQ)



 
I wish to thank you all for your great work. In less than a year you have improved a file shredder that really works!
— Ivan, Italy
 
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  • What platform does Privacy Protector run on?
  • Will you inform me of Privacy Protector updates?
  • What are the system requirements?
  • How do I use the Cookie Saver?
  • How do I remove Privacy Protector from my system?
  • Can I Purchase Privacy Protector without a Credit Card?
  • How much does Privacy Protector cost?
  • Can I order Privacy Protector on a DISK?
  • Do you offer a free trial?
  • What if I purchase and my computer crashes? Will you provide me with another copy?
  • I get the following error: "dll file is missing: WININET.DLL" -- what does this mean?
  • After Privacy Protector erases files can a recovery program bring them back?
  • Will Privacy Protector Software EVER sell my name or email address?
  • Are upgrades Free?
  • What if my questions aren't answered in this FAQ?
  • How long has Privacy Protector existed?
  • Do you offer spyware software?


    • What platform does Privacy Protector run on?
    All versions of Windows 95/98/NT/ME/2000/XP. We do not currently support a macintosh version.

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    Will you inform me of Privacy Protector updates?
    Sure -- visit our Mailing List page to subscribe or unsubscribe. We will NEVER sell your email, or spam you.

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    What are the system requirements?
    Microsoft Windows (95/98/NT/ME/2000/XP), takes up a super-small 750k (<1mb) on your harddisk, and uses at most 1Mb of ram while running in memory.

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    How do I use the Cookie Saver?
    The Cookie Saver will keep certain cookies from sites that you "trust." For example: if you use msn.com as your home page and you want to keep the cookies that msn.com places on your system - you would enter the word "msn" into the cookie saver. Surfsecret will then save all cookies placed on your system with a URL containing the word "msn" in it. You should be as specific as possible with the cookie saver to prevent other sites from leaving cookies on your system.

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    How do I remove Privacy Protector from my system?
    Simply uninstall Privacy Protector by: 1) Clicking on Control Panel, 2) Click on Add/Remove Programs, 3) Choose Privacy Protector.

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    Can I Purchase Privacy Protector without a Credit Card?
    Yes. Visit our page titled "Other Payment Options" by clicking here.

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    How much does Privacy Protector cost?
    The Deluxe version is only $39.99 - You can purchase here: http://www.traffictree.net/ssl/

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    Can I order Privacy Protector on a DISK?
    Yes - visit www.surfsecret.com and click on Purchase Now -- you will have the option to select SHIP DISK via POSTAL MAIL.

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    Do you offer a free trial?
    Yes -- go to http://www.surfsecret.com. Click on the link download "30-day FREE trial."

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    What if I purchase and my computer crashes? Will you provide me with another copy?
    Of course! Simply visit our Customer Service page for more information on how to get a new copy if you accidently erased it. Please note: support and upgrades are free from one year from purchasing - please keep the software backed up in case you need another copy after the year of support is over.

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    I get the following error: "dll file is missing: WININET.DLL" -- what does this mean?
    It means that you have to upgrade your version of Internet Explorer on your system. Please visit: www.microsoft.com/ie and install the newest IE version to fix this problem. NOTE: You need to do this even if you don't use IE, and only use AOL/Netscape.

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    After Privacy Protector erases files can a recovery program bring them back?
    No - it is very close to impossible to bring back files after Privacy Protector has deleted them.

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    Will Privacy Protector Software EVER sell my name or email address?
    NO. Never. Ever.

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    Are upgrades Free?
    Yes -- you will receive upgrades for one full year from purchase.

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    What if my questions aren't answered in this FAQ?
    Please fill out a customer service request at: Customer Service.

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    How long has Privacy Protector existed?
    The first version was released 4/1/99 after 10 months of development with three top programmers! We come out with a new version about every 3 months.

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    Do you offer spyware software?
    NO! Many of our competitors also offer SpyWare - this is a contradiction that we are not involved with. We do NOT produce software that invades on peoples privacy -- we only create software that PROTECTS privacy. We would urge you not to trust any company that produces both SpyWare and Privacy Protection Software.

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